What Are the Benefits of Using a VoIP Phone System for Small Businesses?

Right now, businesses are cutting down costs and increasing productivity by using VoIP phone systems. According to Finances Online, VoIP services can save businesses 90% on international calls and 30% on phone bills. What are the benefits of using a hosted VoIP for businesses? Continue reading to find out why so many businesses are utilizing this technology to stay ahead of the curve.

What is VoIP?

VoIP, also known as Voice over Internet Protocol, is a data network protocol that uses the internet to send and receive voice as data in lieu of relying on cell towers or POTS lines, known to industry experts as plain old telephone service. Programs like Skype and Zoom use VoIP services to allow people to communicate from anywhere in the world. Businesses use advanced VoIP technology as communication solutions to provide many benefits in improving business operations.

The Benefits of VoIP for Businesses

Worldwide Access

Compared to cell towers and copper wires, using VoIP to communicate gives you instant access to people around the world. The infrastructure of PSTN, also known as the Public Switched Telephone Network, is no longer compatible with society’s current needs. Many companies need international calling which can become expensive and impractical when using POTS or PTSN.


Using VoIP services proves to be more cost-effective than other communication services such as POTS, services that can get expensive for a business especially as it grows. Take a look at your phone bill to see if you are overpaying for international fees. The same calls could be done using a VoIP provider which could save you thousands down the line. VoIP services rarely charge for long-distance services, making them the most cost-efficient option for international business relations.

Highly Reliable

VoIP services tend to be more reliable than old infrastructure used to transmit voice. VoIP uses the internet, making it more reliable by giving you access to services as long as you have a stable internet connection. Unlike cell towers, VoIP services are not as finicky regarding voice quality and delivery. You might notice that international calls fade or drop when using your cell service, whereas VoIP can avoid this through the use of redundant internet connections and QoS or quality of service on your network’s router to prioritize voice data.


As your business grows, your international calling services will need to grow to meet the demand of new clients. VoIP allows your business to do just that; with VOIP you get the endless scalability you need to grow without adding costs and complexity traditionally associated with building out larger phone systems. Don’t let your old service providers slow your business down. Your employees will need faster services as you take on more workload. VoIP providers give you the speedy service you need with scalability that fits any size growing business.

Ease of Configuration and Maintenance

As with any business, you utilize many applications and programs throughout your daily operations. VoIP services make it easy to integrate into your current operation, giving you the ease of configuration. Maintaining the services is fairly easy, as updates can be automatic. IP phones don’t need wires running throughout your building, making maintenance for the service easy to access. It is easy to add and delete users using VoIP services, and having a web portal makes configuring your network much easier.

Increases Productivity

Thanks to the benefits of decentralized VoIP, you may notice an increase in overall productivity as employees can accomplish more in and out of the office. Smartphone VoIP apps mimic the traditional phone apps they are already familiar with and will allow them to make and receive calls while on the go. Voicemails can be transcribed to text using voice recognition and sent to your email or via text letting you keep tabs on missed calls at a glance. When you use services that require wire and cables to communicate, you restrict your employees’ accessibility by tying them to a phone line in one room. VoIP services make communication easy to access by letting you get up and leave your workstation. For employees that cannot be tied to a chair for their conversation, VoIP services help them manage their daily tasks better by giving them the option to be more productive on the go.

Mobile Use

Bring your meeting with you anywhere you go when using VoIP services. As long as you have a stable connection to the network through WIFI or your cell phone’s data, you can contact other users anywhere you are. The mobile option to use VoIP services opens up endless opportunities for your business. You won’t want to miss the call that could score your next business deal just because you can’t access the work phone. VoIP services go where you go, making it the best choice of business communication for anyone out and about.

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